High Reliability Unit Culture Architect

About the Role

Streamlines processes to align with the High-Reliability Framework domains of Leadership, Culture, Knowledge, and Learning Systems. Innovates and collaborates in the design, development, implementation, and maintenance of High-Reliability training and the High-Reliability Culture Program. Works with the operational team to implement the framework for high-reliability healthcare in work units throughout the organization. Identifies best practices and shares them across the care continuum. Applies change management principles for successful participation and achievement of initiatives. Identifies and assesses areas of opportunity within each market and makes recommendations for improvement. Provides support for local implementation and evaluation of the High-Reliability Culture program. Collaborates and communicates effectively with facility leaders to ensure success. Mentors and supports the training of facility leaders and staff on Digital Learning Boards (DLB), High-Reliability Culture, High-Reliability Organization (HRO) concepts, and process improvement. Influences facilitators, leadership, and frontline staff to facilitate understanding of their role in creating a Just Culture to achieve high reliability. Supports clinical program development for each segment of the High-Reliability Culture program, including standardization of Safety Huddles and implementation of digital learning boards. Supports development and deployment of training materials for the High-Reliability Culture program. Performs other duties as assigned.

Responsibilities

• Streamline processes to align with High-Reliability Framework domains
• Innovate and collaborate in design, development, implementation, and maintenance of High-Reliability training and Culture Program
• Work with operational team to implement high-reliability healthcare framework across work units
• Identify best practices and share across the care continuum
• Apply change management principles for initiative participation and achievement
• Identify and assess areas of opportunity within each market and make improvement recommendations
• Provide support for local implementation and evaluation of the High-Reliability Culture program
• Collaborate and communicate effectively with facility leaders
• Mentor and support training of facility leaders and staff on Digital Learning Boards, High-Reliability Culture, HRO concepts, and process improvement
• Influence facilitators, leadership, and frontline staff to understand their role in creating a Just Culture
• Support clinical program development for each segment of the High-Reliability Culture program, including standardization of Safety Huddles and implementation of digital learning boards
• Support development and deployment of training materials for the High-Reliability Culture program

Qualifications

• Bachelor's degree in nursing or allied health-related field required; Master's preferred
• 2+ years of healthcare leadership experience required
• 2+ years of process improvement or change management experience required
• 5+ years in a healthcare organization required
• Experience presenting before an audience and adapting communication style required

Required Certifications

• Registered Nurse (RN) OR Occupational Therapist (OT) OR Physical Therapist (PT) OR Physical Therapy Assistant (PTA) OR Speech Language Pathologist (SLP)
• Certified Professional in Patient Safety (CPPS) OR Certified Professional in Healthcare Quality (CPHQ) OR Change Management Certification (PROSCI) OR Lean Bronze Certification OR Six Sigma Green Belt Certification (CSSGB)

Skills

• Strong written and verbal communication skills with ability to motivate others toward common objectives
• Strong organizational skills with ability to manage multiple initiatives
• Knowledge and use of effective performance improvement and change management techniques with ability to lead implementation of new models
• Exceptional analytical and process-oriented skills in assessing organizational performance
• Strong skills in MS Office Suite (Teams, Word, Excel, PowerPoint) and web-based applications
• Sound judgment while coaching local managers on navigating barriers and encouraging independent problem-solving
• Ability to create internal strengths in Units to sustain and grow expertise using DLBs and applying HRO Principles
• Highly engaged, energetic, and focused
• Ability to understand major objectives and break them down into meaningful action steps
• Able to work independently, show initiative, act proactively, and meet timelines
• Strong interpersonal skills with ability to communicate and collaborate with team members at all levels

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

$83,699.48 - $155,693.55

Schedule

Full time, Day shift