HHR Service Desk Team Member
Qualifications
- High School Diploma or GED
- Three to six months related Customer Service experience and/or training
- Ability to read and interpret documents
- Ability to write routine reports and correspondence
- Ability to communicate effectively to customers or employees of organization
- Ability to add, subtract, multiply, and divide in all units of measure
- Knowledge of Microsoft word processing software; Internet/Intranet software; Outlook and E-mail software systems
Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!
Click Here For Benefits Overview
Pay
The hiring range for this position is $17.30, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience.
Schedule
Must Be Able To Accommodate Shift Times 3:00pm - 11:30pm Monday - Friday and Rotating Weekends (minimum 2 per month)
Responsibilities
Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Assists with referral/placements and move-in/move-out process.
Maintains fax machines, assists users, and perform other clerical duties as necessary.
Reminds residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed.
Registers new residents; assigns room numbers, issues room keys.
Respond to incoming customer's work orders requests, and input work orders from residents.
Report customer service related issues to the appropriate property management staff, as necessary.
Cookes day-to-day customer communication and interact with the customers to foster ongoing relationships.