HHC-W. Helena- Sales Associate

Job Summary

The Retail Salesperson is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.

Key Duties And Responsibilities

• Greet customers and provide friendly, helpful service
• Assist customers in locating products and making purchasing decisions
• Answer questions about merchandise, pricing, and promotions
• Maintain a clean, organized, and well-stocked sales floor
• Replenish inventory and organize displays as needed
• Follow all company policies and procedures, including loss prevention
• Aid in opening and closing duties as required
• Handle customer complaints or direct them to a manager when necessary
• Stay informed on new products, sales, and store promotions
• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate
• Practice excellent customer service and listen intently to customer needs
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG
• Perform sales counter functions such as order entry, special orders, and price lookup
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams
• Make new product recommendations to store management based on customer feedback
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time
• Assist in cycle counting of inventory according to a schedule established by management
• Stock shelves with incoming product as necessary
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions

Safety & Loss Prevention

• Possess working knowledge of company and store security measures
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management
• Follow company safety guidelines and basic safety practices at all times
• Participate in regular store safety meetings

Qualifications

• Must be able to perform each duty and responsibility in a satisfactory manner
• Previous work experience dealing with retail sales or general customer service
• Strong math, reading, writing, and speaking skills, and a friendly demeanor
• Problem-solving ability and good organizational skills
• Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred
• Able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store
• High school diploma or equivalent is preferred

Benefits

• All levels of employment enjoy our fantastic employee discount
• 401k with employer match
• Employee Assistance Program
• Part-Time benefits include Vision, Dental, Critical Illness, and an Accident plan
• Full-Time benefits include the additional benefits of Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services

Pay

This job is an hourly position (non-exempt from overtime).

Schedule

Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression.