HHC-Monticello- Sales Associate

About the role

A Retail Sales Associate delivers excellent customer service, assists customers with product selection, and maintains the store’s appearance while contributing to sales goals and customer satisfaction.

Responsibilities

• Greet customers and provide friendly, helpful service.
• Assist customers in locating products and making purchasing decisions.
• Answer questions about merchandise, pricing, and promotions.
• Operate the cash register, handle payments, and issue receipts.
• Maintain a clean, organized, and well-stocked sales floor.
• Replenish inventory and organize displays as needed.
• Follow all company policies and procedures, including loss prevention.
• Assist with opening and closing duties as required.
• Handle customer complaints or direct them to a manager when necessary.
• Stay informed on new products, sales, and store promotions.
• Smile and greet all customers with an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Build customer confidence by supplying product knowledge and technical assistance related to product selection, use, and installation.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner.
• Write sales orders and special orders using CNRG point-of-sale systems to ensure orders are processed correctly by suppliers.
• Assist in cycle counting of inventory according to a schedule established by management.
• Face and front product at the beginning and end of each shift, and as time permits.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, scanning issues, or incorrect descriptions.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.
• Perform other duties as assigned by the store manager or supervisor.

Requirements

• Previous work experience in retail sales or general customer service.
• Strong math, reading, writing, and speaking skills, along with a friendly demeanor.
• Problem-solving ability and good organizational skills.
• Ability to communicate using telephone and email.
• Basic knowledge of lumber, building materials, or general hardware merchandise; specific departmental expertise is preferred.
• Ability to lift and load merchandise weighing up to 100 lbs., lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely in the store.
• High school diploma or equivalent is preferred.

Benefits

• Fantastic employee discount for all employees.
• 401k with employer match.
• Employee Assistance Program.
• Part-Time benefits: Paid Sick Time, Vision, Dental, Critical Illness, and Accident plan.
• Full-Time benefits: Paid Sick Time, Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will preparation services.

This is an hourly, non-exempt position eligible for overtime.