HHC- Marksville - Sales Associate

About the role

The Retail Salesperson is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.

Responsibilities

• Greet customers and provide friendly, helpful service
• Assist customers in locating products and making purchasing decisions
• Answer questions about merchandise, pricing, and promotions
• Maintain a clean, organized, and well-stocked sales floor
• Replenish inventory and organize displays as needed
• Follow all company policies and procedures, including loss prevention
• Assist with opening and closing duties as required
• Handle customer complaints or direct them to a manager when necessary
• Stay informed on new products, sales, and store promotions
• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.

Qualifications

• Must be able to perform each duty and responsibility in a satisfactory manner.
• Previous work experience dealing with retail sales or general customer service.
• Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor.
• Must possess problem-solving ability and good organizational skills, and must be able to communicate using telephone and e-mail.
• Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred.
• Must be able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store.
• High school diploma or equivalent is preferred.

Benefits

• All levels of employment enjoy our fantastic employee discount