HHC-Forest- Sales Associate

Job Summary

The Retail Sales Associate is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.

Key Duties And Responsibilities

• Greet customers and provide friendly, helpful service
• Assist customers in locating products and making purchasing decisions
• Answer questions about merchandise, pricing, and promotions
• Operate the cash register, handle payments, and issue receipts
• Maintain a clean, organized, and well-stocked sales floor
• Replenish inventory and organize displays as needed
• Follow all company policies and procedures, including loss prevention
• Aid in opening and closing duties as required
• Handle customer complaints or direct them to a manager when necessary
• Stay informed on new products, sales, and store promotions
• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate
• Practice excellent customer service and listen intently to customer needs
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG
• Perform sales counter functions such as order entry, special orders, and price lookup
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time
• Assist in cycle counting of inventory according to a schedule established by management
• Face and front product at the beginning and end of each shift, and as time permits
• Aid in customer loading of items purchased in the store as necessary
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions
• Follow company safety guidelines and basic safety practices at all times
• Participate in regular store safety meetings
• Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative

Qualifications

• Must be able to perform each duty and responsibility in a satisfactory manner
• Previous work experience dealing with retail sales or general customer service is preferred
• Strong math, reading, writing, and speaking skills, and a friendly demeanor are required
• Problem-solving ability and good organizational skills are essential
• Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred
• A high school diploma or equivalent is preferred

Benefits

• All levels of employment enjoy our fantastic employee discount
• 401k with employer match
• Employee Assistance Program
• Part-Time benefits include Paid Sick Time, Vision, Dental, Critical Illness, and an Accident plan
• Full-Time benefits include the additional benefits of Paid Sick Time, Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services

Pay

This job is an hourly position (non-exempt from overtime).

Schedule

The schedule for this position is typically full-time, but part-time hours may be available.