HHA Specialist

HHA Training

• Conduct effective virtual HHA app training classes.
• Effectively engage caregivers.
• Adjust training techniques in order to effectively teach app functions.
• Use training evaluations to improve instruction.
• Identify app issues and discuss with management.

HHA Support

• Handle caregiver questions and problems with HHA app.
• Follow up with caregivers on missing documentation and signatures.
• Assist caregivers with corrections to clock in/clock out, GPS, POC tasks, documentation, and signatures in order for time worked to be processed.
• Investigate and communicate discrepancies and issues found, to the appropriate party.
• Promote communication between caregivers, operations, and payroll departments, including updates on HHA app.
• Create HHA Mobile IDs and reset passwords.
• Monitor and follow up with caregivers that have started but not submitted time worked.

Payroll Support

• Review and audit employees’ reported time worked along with required documentation.
• Identify and communicate timesheet discrepancies to the appropriate party (i.e., Recruiter, caregiver and/or recipient).
• Answer caregiver inquiries regarding timesheet and documentation issues.

Administration

• Counsel caregivers working over the 40-hour work week policy.
• Complete written counseling forms as necessary.
• Compile reports on statistics such as HHA trainings and other items pertinent to operation of the business.
• Responsible for reviewing, revising, and creating process documentation pertaining to areas of responsibilities.
• Follow processes and procedures in all job duties.
• Develops and maintains caregiver relationships.
• Update caregiver/client activity in HHA database.

Other Duties

• Other projects and activities as assigned.