HH Plus Supervisor

Essential Functions of the Role

• Provide clinical and administrative supervision to a team of Health Home Plus Client Care Coordinators (HH+ CCCs).
• Conduct weekly one-on-one supervisions, ensuring review of key performance metrics, caseload balance, and case complexities.
• Review at least 10 notes per coordinator per week to monitor timeliness, clinical quality, billing integrity, and documentation compliance.
• Offer real-time feedback and support to improve staff performance and case outcomes.
• Train and mentor staff in client engagement, motivational interviewing, crisis response, recovery-oriented care planning, and system navigation.
• Conduct joint field visits, client calls, and side-by-side coaching to support staff growth.
• Identify training gaps and provide individualized or group support to enhance staff competency in HH+ practices.
• Monitor caseloads to ensure client outreach and service requirements are met at least monthly, with frequency increasing based on client acuity.
• Ensure care plans are individualized, recovery-oriented, and developed in collaboration with clients, families, and providers.
• Participate in rounds and team consultations for complex cases, escalating to psychiatrists, medical providers, or legal systems as needed.
• Ensure all documentation (assessments, care plans, progress notes) meets Medicaid billing, Health Home Plus, and agency standards.
• Respond to internal audits, data reporting needs, and external reviews or site visits.
• Support client transitions, hospital discharges, and reengagement of hard-to-reach members.
• Develop and maintain partnerships with external stakeholders, including DSS, OMH, legal entities, hospitals, and housing providers.
• Provide case coverage or intervention support as needed in high-acuity or crisis cases.
• Champion system improvements and workflow adjustments in line with best practices and programmatic goals.

Qualifications for this Role

• Licensed level healthcare professional with prior experience in a behavioral health setting; OR Master’s level professional with two (2) years prior supervisory experience in a behavioral health setting.
• Proven ability to empathize with the clients we serve.
• Tenacity and passion for this work, balancing objectivity and empathy.
• Computer literacy required.
• Bilingual English/Spanish a plus.
• Flexible availability – based on client and Agency needs.

Pay

$60,000 - $70,000

Schedule

Monday – Friday, 9am – 5 pm, 35 hours per week, however flexibility required to address client and Agency needs.