HES Logistics Coordinator

Primary Responsibilities

• Solicit and quote domestic shipping services including air, LTL/FTL, van line, flatbed, and caravan
• Coordinate inbound and outbound shipments to meet show schedules, ensuring alignment with production and operations
• Prepare and distribute shipping documentation including Bills of Lading, shipper instructions, and required labels
• Track and trace shipments from pickup through delivery, maintaining accurate records and timely communication
• Maintain daily communication with account teams to align shipping status, schedule changes, and updates
• Ensure margin targets and budgeted logistics cost goals are met or exceeded
• Manage on-site logistics for assigned events as required, serving as a primary contact for transportation resolution
• Confirm customer shipping instructions prior to booking and update carrier partners accordingly
• Work with on-site Heritage personnel to obtain outbound show bills of lading and ensure proper documentation for all shipments
• Check warehouse manifests to verify inbound and outbound HES Logistics shipments

Additional Responsibilities

• Process final invoicing and submit documentation for A/R review and follow-up
• Reconcile overages, shortages, and damages (OS&D); coordinate claims processes as needed
• Accurately enter shipment and tracking data into internal systems (e.g., Google Sheets, Boomer)
• Support outbound logistics on-site at events approximately 2-5 days per month as scheduled
• Maintain familiarity with current DOT requirements and escalation procedures
• Support cross-branch logistics needs and inter-branch transfers, communicating regularly with national logistics leadership
• Contribute to process improvements by suggesting updates to logistics-related SOPs

Work Environment & Physical Demands

• This position is full-time and in-person, requiring on-site and branch support, as well as travel for event-based logistics coordination.
• Frequent sitting, standing, walking, typing, and use of phone and computer systems.
• Occasional bending, reaching, twisting, carrying, pushing, pulling, and lifting of up to 25 lbs.

Requirements

• 1+ year experience in transportation logistics or customer-facing freight operations
• Proficiency in Microsoft Office (Outlook, Excel, Word) and web-based freight platforms
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail

Preferred

• Experience with LTL/FTL rating and booking tools
• Trade show, event, or production logistics experience
• Familiarity with Boomer Software or CRM systems
• College degree in Logistics, Business, or related field (or equivalent work experience)