Hereford Customer Service Representative

Livestock Nutrition Center specializes in blending customized rations, supplements, and premixes to meet the specific nutritional needs of livestock producers. We understand that management, performance objectives, and feeding practices vary between operations, requiring tailored nutritional or formulation solutions. Our experienced sales staff and nutritionists collaborate with producers to design feeding programs specific to their operations.

Mission Statement

Our mission is to add value to suppliers and end users in the feed ingredient supply chain through distribution, processing, and service.

Guiding Principle

We focus on providing customized feeding programs, nutritional products, and expert service to livestock producers to promote their long-term success and profitability.

About the Role

The Customer Service Representative will serve in a sales and administrative capacity to deliver exceptional service, both internally and externally. This role strengthens communication and effectiveness between sales, administrative, operations, and logistics teams to drive company growth, enhance customer relationships, and increase satisfaction for both customers and employees.

Responsibilities

• Assist the location Sales team in servicing and growing LNC’s customer base as needed or directed.
• Develop an understanding of our formulation program, load/planner scheduling, mineral program recommendations, and trademark product sales direction.
• Assist with phone activity, including rerouting calls to the appropriate party or taking and delivering messages.
• Learn communication skills, feed programs, product details, and industry knowledge to effectively present LNC’s customized services, products, and pricing.
• Deliver daily feed price quotes to customers and schedule deliveries.
• Proactively monitor customer contract execution and retention.
• Assist in sales order processing and assess Veterinary Feed Directives (VFDs), updating them as needed.
• Use Salesforce CRM and CPQ to manage and document all customer interactions and sales processes.
• Deliver exceptional service while engaging, retaining, and building relationships with customers.
• Maintain contact with assigned customers to ensure high levels of satisfaction.
• Gather and analyze client or prospect information with assistance.
• Maintain professional relationships internally and externally that reflect company values.
• Strengthen teamwork by improving communication and effectiveness between Sales and Fulfillment teams.
• Coordinate location marketing activities proactively.
• Assist the Location Fulfillment Manager and Sales team with Accounts Receivable issues and customer accounts.
• Follow operations protocols and guidelines at your assigned location.
• Perform additional clerical, administrative, or other duties as assigned by management.
• Ensure accuracy in all completed work.

Requirements

• Agricultural experience required.
• Preferred: 2-year Associate’s degree.
• Preferred: 2 years of administrative and customer service experience.
• Excellent communication skills and a commitment to superior customer service.
• Ability to multitask effectively.
• Strong organizational and analytical skills.
• Ability to work well both independently and in a team-oriented environment.
• Proficiency in computer skills, including Excel, Word, and Outlook.

Benefits

All full-time employees are eligible for a comprehensive benefits package.