Hematology Customer Service Advisor

Pay Range $18.40 - $25.30

About the role

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Responsibilities

• Follow the assigned team schedule reliably and manage time effectively; willingness to work extended hours when necessary
• Comply with Standard Operating Procedures (SOPs) and Work Instructions (WIs) as outlined in ComplianceWire, including completing all assigned compliance training
• Gain familiarity with SOPs of other departments within the division to support inter-departmental collaboration
• Utilize ERP (Enterprise Resource Planning) systems to:
  • Process new and replacement customer orders accurately
  • Proofread and validate orders processed by teammates
  • Initiate complaints and coordinate with technical support within 24 hours of issue receipt
• Respond promptly to general customer inquiries and provide updated production schedules
• Demonstrate continuous improvement by learning multiple departmental functions and increasing independence in daily tasks
• Maintain flexibility to handle multiple tasks and adapt to changing workload priorities within expected boundaries
• Exhibit a high level of communication skills both inter-departmentally and with customers
• Support other departments as needed, completing additional duties as assigned
• Use Microsoft Office Suite proficiently to perform daily responsibilities
• Perform administrative duties including ordering lunches for events, conference room set up/tear down, etc.
• Consistently meet quality standards in daily work and demonstrate EPIC company values in all activities

Qualifications

• Education and Experience:
  • High School Diploma or GED equivalent preferred
  • Previous customer service experience in a related industry or technical environment
• Knowledge, Skills, And Abilities:
  • Familiarity with hematology products or healthcare industry a plus
  • Strong organizational skills and attention to detail
  • Ability to work independently and in teamwork settings
  • Excellent communication and problem-solving skills

Working Conditions

• Standard schedule hours with occasional variation depending on production needs
• Onsite work required during standard business hours

Physical Requirements

• Ability to work at a computer for extended periods
• Ability to lift and handle materials weighing 5–20 lbs
• Minimal physical demands beyond standard office requirements
• Ability to be in an extended mode of transportation

Benefits

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield
• Financial benefits including 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA
• Career development through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more
• Culture and community through employee resource groups, volunteer paid time off, employee events, and charity drives
• Leave policies including accrued leave, paid holidays, paid time off, and paid parental leave
• Culture of empowerment and innovation