Helping Hands Cleaning Services - Director of Operations

Responsibilities

• Operational Leadership & the Management Hat
• Manage leaders across Sales, Marketing, Operations, and Customer Success, allowing the founder to focus on vision and product
• Lead organizational growth by strengthening structure, systems, and client experience
• Coach and develop leaders into accountable, high-performing managers
• Systems, SOPs & Single Source of Truth
• Audit SOPs, close gaps, and document tribal knowledge
• Consolidate tools into a centralized source of truth for projects and information
• Optimize systems for quality, efficiency, and scalability
• KPIs, Dashboards & Accountability
• Build KPIs and leading indicators for departments and individuals
• Establish accountability through clear metrics and ownership
• Create dashboards that provide leadership with meaningful visibility
• Financial Oversight
• Build financial reporting, including an automated P&L
• Formalize compensation, bonus, and incentive structures
• Communication & Meeting Rhythm
• Establish effective leadership and company meeting cadences
• Create agenda-driven meetings focused on decisions and accountability
• Translate business goals into a mission the team can rally behind

  Requirements

  • Experience (Non-Negotiable)
  • Proven track record as a seasoned operator who has built operational structure and scaled a growing service business, ideally across multiple departments or divisions
  • Experience serving as the tactical "steady hand" to a high-drive founder, moving the owner out of daily operations
  • Experience overseeing diverse functions simultaneously, including Sales, Customer Success, Administration, Marketing, and field teams, so they function as one cohesive unit rather than silos
  • History of building culture and team camaraderie in a diverse, distributed, or bilingual environment
  • Core Competencies
  • System architecture and automation skills to integrate a disjointed tech stack and eliminate manual processes
  • KPI development expertise, with mastery of leading indicators and the ability to cascade and refresh goals as the team grows
  • SOP and process documentation skills
  • Strong financial acumen, including financial structure creation, P&L oversight, and modeling, to set the business up for transparent, data-based decisions
  • Change management skills to bring stability, accountability, and new standards to a team adjusting to a more structured way of working
  • Critical Soft Skills (Deal-Breakers)
  • Radical transparency and the backbone to give a founder honest feedback, including on the impact of their leadership style on the team
  • High emotional intelligence to navigate a diverse culture and bridge the gap between field technicians, leadership, and clients
  • A balanced managerial lens, strong enough to hold high performers accountable to core values and daily metrics, and empathetic enough to develop people rather than only critique them
  • Clarity of purpose, with the ability to translate revenue targets into an authentic mission the whole team can rally behind
  • Technical & Logistical Requirements
  • Bilingual English/Spanish is a must have for this position
  • Ability to work on-site in Elmhurst, Illinois, and travel as needed across the Chicagoland service area
  • Exceptional attention to detail, time-management, and organizational skills
  • Data-driven decision maker who can analyze information and make critical choices based on evidence
  • Candid and direct communicator with strong interpersonal, verbal, and written skills in English
  • Ability to perform on site customer visits as needed to execute performance reviews and management practices for supervisors & ops leaders across commercial and residential
  • Ability to work in office at 675 St Charles Rd, Elmhurst, IL 60126
  • Mindset & Cultural Fit
  • You hold yourself to the highest standards of performance and stay resilient in the face of obstacles
  • You thrive in a fast-growing environment and see building structure from the ground up as an opportunity, not a burden
  • You are a confident, self-directed leader who can manage up, hold boundaries, and bring calm and clarity to a busy business

    Benefits

    • $90K to $120K base salary plus performance incentive, commensurate with experience
    • Full-time W2 employment based in Illinois
    • Bonus structure based on the growth of the organization is available
    • Health Insurance
    • 401K match is available up to 3%
    • PTO: 2 Weeks to start + time off on your birthday
    • A company vehicle is available for this position
    • Additional Office Shutdowns: Observe the standard US Holidays
    • Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching

      How to Apply

      If you are interested in this position, please submit an application at the following link.
      https://recruiterflow.com/db_5f712a22c33a3d8ff14e412f5e6ab747/jobs/42