Helpdesk Technician

About the role

EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success. EverWatch employees are focused on tackling the most difficult challenges of the US Government. We offer the best salaries and benefits packages in our industry to identify and retain the top talent in support of our critical mission objectives.

Responsibilities

Your combination of people skills and system administrator knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Intelligence Community? We're looking for a system administrator who can implement and maintain a system to help us deploy cyber security solutions across the intelligence community. As a system administrator on our team, you'll ensure the current infrastructure is functional and available. You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning. This is an opportunity to gain experience in mission critical networks. We focus on growing as a team, so we'll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve our nation's security.

Qualifications

• Experience providing support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
• Experience configuring and managing UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Experience managing IT system infrastructure and any processes related to these systems
• Experience providing support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Experience providing support for the escalation and communication of status to agency management and internal customers
• Ability to provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Ability to work shift work
• TS/SCI clearance with a polygraph
• Bachelor's degree in a technical discipline and 10+ years of experience with systems administration, or 15+ years of experience with systems administration in lieu of a degree

Pay

The projected compensation range for this position is $55.38 to $75.97 per hour.