Helpdesk Support Analyst I

Continental Properties is looking for a Helpdesk Analyst I to join our Information Systems team at our home office in Menomonee Falls, WI.

About the role

As the first friendly, knowledgeable voice our team members hear when something isn't working right, you'll troubleshoot everything from equipment hiccups to software errors, configure workstations and peripherals, and help keep system upgrades running smoothly with minimal disruption. This role is a great launching point to build both your technical skill set and your career within our IT team. We embrace a hybrid model that gives our team members autonomy over how they work, paired with a shared commitment to in-person collaboration (3 days per week in-office).

Responsibilities

• Provide excellent technical assistance to end-users, troubleshooting equipment malfunctions, software errors, and change requests within our software suite and directory system.
• Own the timely resolution of issues through proactive, regular communication and follow-up with end-users.
• Configure computer equipment, phones, and peripherals for use at workstations.
• Assist with system upgrades and installations to ensure minimal disruption to operations.
• Maintain accurate documentation of technical procedures and resolutions for future reference.

Requirements

• Associate degree (or equivalent experience) required.
• At least 1 year of related experience.
• Strong technical troubleshooting and problem-solving skills, with the ability to look beyond the obvious to find effective solutions.
• Clear, customer-focused communicator who builds trust with end-users and keeps them informed throughout the resolution process.
• Comfortable configuring computer equipment and peripherals and assisting with software and system upgrades.
• Strong time-management skills with the ability to juggle multiple priorities and support team and organizational initiatives.

Benefits

• Career Growth: Tools, training, and opportunities for a meaningful career with long-term growth potential, including paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness: Comprehensive mental health support, including 8 free counseling sessions per year and access to additional wellness resources.
• Balance: Generous vacation time, 9 paid holidays, and half-days on Fridays during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
• Culture of Belonging: Commitment to Inclusion, Diversity, Equity, & Allies (IDEA) with initiatives and Business Resource Groups fostering an inclusive and equitable work environment.
• Performance Incentives: Annual rewards through the Building Above and Beyond (BAAB) incentive program based on company goals and achievements.
• Industry-Leading Benefits: Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: 6 weeks paid parental leave, family-forming & fertility resources (up to 12 weeks leave for birth mothers).

Pay

Salary: $27.81 - $34.76 per hour.

Schedule

Hybrid model with 3 days per week in-office.