Helpdesk Support Analyst

This is a Contract position based out of Portland, OR. Workplace type: fully onsite. Application deadline: Sep 25, 2026.

Responsibilities

• Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
• Escalates issues and coordinates referrals to appropriate personnel as necessary and notifies stakeholders of status updates and ticket closure.
• Installs or reconfigures appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
• Accurately processes employee onboarding/offboarding and account changes via Active Directory and G‑Suite.
• Participates in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
• Processes decommissioning of hardware after offboarding.
• Assists in researching accessories and supplies.
• Responsible for managing and tracking company assets using multiple tools.
• Assists IT with project work such as enterprise‑wide systems changes and software updates, writing and updating knowledgebase articles and process documents.
• Performs other duties as assigned.

Qualifications

• Strong technical aptitude and quick learner with ability to understand workflow capability and constraints.
• Excellent communication skills, both oral and written.
• Strong organizational and time management skills with ability to work independently.
• Working technical knowledge of current IT protocols, operating systems, and standards.
• Excellent technical knowledge of PCs, printers and desktop hardware.
• Excellent customer service skills.
• Desire to learn, improve performance, and ask questions.
• Ability to maintain professional demeanor under stress.
• Ability to operate effectively in a team environment with both technical and non‑technical team members.
• 1‑3 years of experience in a Tier 1 Service Desk role.
• Associate’s degree in Computer Science, Computer Information Systems or a related field (experience may be considered in lieu of degree).
• Proficiency in AD/G‑Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP.
• Experience with computer configuration and deployment.
• Intermediate experience level.

Skills

• Windows 10
• Active Directory
• Ticketing system