Helpdesk Data Entry Analyst - Indianapolis, IN

Key Responsibilities

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
• Utilize data tools and matching algorithms to identify and correct data integrity issues.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Aid in testing system updates and enhancements.