Helpdesk Associate

Provides entry-level help desk support to Vinfen end users and critical internal IT functions. Includes data entry, verification of system jobs and processes, and administrative tasks for the IT Department.

Responsibilities

• Installs, configures, tests, maintains, and troubleshoots computer hardware and software.
• Accurately maintains asset inventory.
• Provides guidance and support to end users experiencing IT-related issues.
• Properly documents Help Desk tickets.
• Maintains master data sets across multiple core business applications.
• Performs other related duties as required.

Skills

• Excellent customer service skills.
• Aptitude to informally train end users with varying levels of technical knowledge.
• Ability to prioritize multiple tasks.
• Experience working effectively in a team environment.
• Strong verbal and written English skills.
• Understanding of installing and maintaining Windows 10 and Microsoft Office 365 (local and web applications).
• Working knowledge of Active Directory, MS Exchange Online, SharePoint, and OneDrive.
• Fluency with Anti-Virus and Anti-Malware tools, such as Kaspersky and Malwarebytes.
• Familiarity with TCP/IP, LAN, Wireless, and other network configurations.
• Self-motivated, punctual, and organized.
• Critical documentation skills.

About Vinfen

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.

Qualifications

• Two to three years’ experience in the field or related areas.
• High school diploma or equivalent is required; Associate's degree in computer science or related field strongly preferred.
• A+ and/or Net+ certification is preferred; Microsoft certifications are desirable.

Driving Requirements

• May be called on to drive for Vinfen using either a Vinfen van or personal vehicle.
• Valid driver's license must be presented at the time of employment.
• Must be at least 21 years of age and have maintained a valid US driver's license for at least six months.
• Must pass a driver's screening background check.
• If driving, must maintain a safe driving record, subject to annual checks.
• If using a personal vehicle, must possess and maintain adequate insurance.

Physical Effort

• Ability to lift at least 50 pounds using proper lifting techniques (no object greater than 50 pounds will be lifted without a mechanical device).
• Ability to stand, file, sit, climb, or balance; stoop, kneel, crouch, or crawl around a facility.
• Ability to operate a computer and other office equipment such as a calculator, copier, and printer.
• Ability to remain in a stationary position 50% of the time as needed.
• Ability to bend, reach, file, sit, stand, and move around the facility.
• Ability to speak, hear, and communicate with clients, staff, and external representatives.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Pay

USD $21.05 - USD $21.05 /Hr.