Help Desk Technician - TS/SCI w POLY
General Dynamics Information Technology · Annapolis Junction, MD · 4 wk ago
Information Technology$29.75–$40.25/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention, no summarizing away detail. Remove boilerplate like EEO, legal, etc. Also remove duplicated lines, navigation, cookie, etc. Also remove application instructions.
We need to parse the job description.
Given text:
"Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Job Qualifications: Communication, Customer Service, Help Desk Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN IV Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. What You’ll Need To Succeed Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have: Education: Associates of Arts/Associates of ScienceExperience: 5+ years of related experience Required Certs: Security+CE PWS 9.1 GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans"
We need to extract sections.
We have:
- About the role: maybe the introductory paragraph: "Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you." Also "About Our Work" later.
- Responsibilities: Not explicitly listed; maybe "What You’ll Need To Succeed" is more qualifications. There's no explicit responsibilities list. Could be omitted.
- Requirements/Qualifications: Education: Associates of Arts/Associates of Science; Experience: 5+ years of related experience; Required Certs: Security+CE PWS 9.1; Clearance: Must Currently Possess: Top Secret/SCI Clearance Level; Must Be Able To Obtain: Top Secret SCI + Polygraph; US Citizenship Required: Yes; Skills: Communication, Customer Service, Help Desk Support; maybe also "Job Qualifications: Communication, Customer Service, Help Desk Support". Also "Type of Requisition: Regular". Also "Job Family: Technical Support Services". Also "Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level". Also "Public Trust/Other Required: None". Also "Certifications: None". Also "US Citizenship Required: Yes". Also "Travel Required: None". Also "Telecommuting Options: Onsite". Also "Work Location: USA MD Annapolis Junction". Also "Scheduled Weekly Hours: 40". Also "Additional Work Locations:" (none given). Also "Total Rewards At GDIT:" benefits.
- Skills: maybe list "Communication, Customer Service, Help Desk Support". Also "Security+CE PWS 9.1" is a certification.
- Benefits: described in "Total Rewards At GDIT:" includes medical plans, HSA, dental, vision, 401(k) with match, paid time off, disability, life insurance, etc.
- Pay: "The likely hourly rate for this position is between $29.75 - $40.25." Also note it's not guarantee.
- Schedule: "Scheduled Weekly Hours: 40". Also maybe "Travel Required: None". Also "Telecommuting Options: Onsite". Could be schedule section.
We must not create sections with filler like "commensurate with experience". The Pay section we have actual range, so we can include Pay.
Schedule: we have Scheduled Weekly Hours: 40, Travel Required: None, Telecommuting Options: Onsite. That's specific enough.
Benefits: we have detailed benefits.
Qualifications: we have Education, Experience, Certifications, Clearance, Citizenship, Skills.
Skills: we have Communication, Customer Service, Help Desk Support.
We also have "Job Qualifications: Communication, Customer Service, Help Desk Support". That's skills.
We need to avoid duplication. We'll combine.
We must not include boilerplate like Equal Opportunity Employer, identity verification process (maybe that's not boilerplate? It's specific but could be considered part of hiring process; but it's not a standard section like About the role, Responsibilities, etc. It might be considered "About Our Work" or "Identify Verification Process". The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Identity verification process might be considered part of hiring process but not a standard section; maybe we should drop it as it's not requested. However, we need to preserve ALL substantive information; but we can drop only boilerplate. Is identity verification process boilerplate? It's specific to GDIT but not a standard section; but it's not EEO or legal. It's about hiring process. The instruction says remove application instructions. Identity verification process is part of hiring process, maybe considered application instructions? It says "As part of the hiring process, we will ask you to complete an identity verification process...". That's more like a condition. Could be considered application instruction. Safer to drop it.
Also "Join our Talent Community to stay up to date..." is like a call to action; could be considered application instruction; drop.
Also "About Our Work:" is descriptive about company; could be considered About the role or About the company. We could put that under About the role.
We need to output only HTML fragment, no markdown.
We'll structure:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention, no summarizing away detail. Remove boilerplate like EEO, legal, etc. Also remove duplicated lines, navigation, cookie, etc. Also remove application instructions.
We need to parse the job description.
Given text:
"Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Job Qualifications: Communication, Customer Service, Help Desk Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN IV Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. What You’ll Need To Succeed Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have: Education: Associates of Arts/Associates of ScienceExperience: 5+ years of related experience Required Certs: Security+CE PWS 9.1 GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans"
We need to extract sections.
We have:
- About the role: maybe the introductory paragraph: "Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you." Also "About Our Work" later.
- Responsibilities: Not explicitly listed; maybe "What You’ll Need To Succeed" is more qualifications. There's no explicit responsibilities list. Could be omitted.
- Requirements/Qualifications: Education: Associates of Arts/Associates of Science; Experience: 5+ years of related experience; Required Certs: Security+CE PWS 9.1; Clearance: Must Currently Possess: Top Secret/SCI Clearance Level; Must Be Able To Obtain: Top Secret SCI + Polygraph; US Citizenship Required: Yes; Skills: Communication, Customer Service, Help Desk Support; maybe also "Job Qualifications: Communication, Customer Service, Help Desk Support". Also "Type of Requisition: Regular". Also "Job Family: Technical Support Services". Also "Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level". Also "Public Trust/Other Required: None". Also "Certifications: None". Also "US Citizenship Required: Yes". Also "Travel Required: None". Also "Telecommuting Options: Onsite". Also "Work Location: USA MD Annapolis Junction". Also "Scheduled Weekly Hours: 40". Also "Additional Work Locations:" (none given). Also "Total Rewards At GDIT:" benefits.
- Skills: maybe list "Communication, Customer Service, Help Desk Support". Also "Security+CE PWS 9.1" is a certification.
- Benefits: described in "Total Rewards At GDIT:" includes medical plans, HSA, dental, vision, 401(k) with match, paid time off, disability, life insurance, etc.
- Pay: "The likely hourly rate for this position is between $29.75 - $40.25." Also note it's not guarantee.
- Schedule: "Scheduled Weekly Hours: 40". Also maybe "Travel Required: None". Also "Telecommuting Options: Onsite". Could be schedule section.
We must not create sections with filler like "commensurate with experience". The Pay section we have actual range, so we can include Pay.
Schedule: we have Scheduled Weekly Hours: 40, Travel Required: None, Telecommuting Options: Onsite. That's specific enough.
Benefits: we have detailed benefits.
Qualifications: we have Education, Experience, Certifications, Clearance, Citizenship, Skills.
Skills: we have Communication, Customer Service, Help Desk Support.
We also have "Job Qualifications: Communication, Customer Service, Help Desk Support". That's skills.
We need to avoid duplication. We'll combine.
We must not include boilerplate like Equal Opportunity Employer, identity verification process (maybe that's not boilerplate? It's specific but could be considered part of hiring process; but it's not a standard section like About the role, Responsibilities, etc. It might be considered "About Our Work" or "Identify Verification Process". The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Identity verification process might be considered part of hiring process but not a standard section; maybe we should drop it as it's not requested. However, we need to preserve ALL substantive information; but we can drop only boilerplate. Is identity verification process boilerplate? It's specific to GDIT but not a standard section; but it's not EEO or legal. It's about hiring process. The instruction says remove application instructions. Identity verification process is part of hiring process, maybe considered application instructions? It says "As part of the hiring process, we will ask you to complete an identity verification process...". That's more like a condition. Could be considered application instruction. Safer to drop it.
Also "Join our Talent Community to stay up to date..." is like a call to action; could be considered application instruction; drop.
Also "About Our Work:" is descriptive about company; could be considered About the role or About the company. We could put that under About the role.
We need to output only HTML fragment, no markdown.
We'll structure:
About the role
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. With 26,000 experts, GDIT operates across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
But we must not invent details; we can include the About Our Work paragraph verbatim: "We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development." That's substantive. We also have the introductory paragraph. Combine. We must not repeat job title as heading; fine. Now Responsibilities: Not present; we could omit. Requirements: Could be a section for Requirements (clearance, citizenship, etc.) Or Qualifications. We'll decide to have a section "Requirements" for mandatory items: clearance, citizenship, etc. And "Qualifications" for education, experience, certifications, skills. But we must not create thin sections; better to combine into Qualifications maybe. Let's think: The instruction: Prefer a few substantive sections over many thin ones. So we could have sections: About the role, Qualifications, Benefits, Pay, Schedule. Qualifications can include education, experience, certifications, clearance, citizenship, skills. Benefits as described. Pay as described. Schedule as described. We must not include sections with filler. Now we need to format lists using- for any list of duties/requirements/benefits. Thus for Qualifications we can list items: Education: Associates of Arts/Associates of Science; Experience: 5+ years of related experience; Required Certifications: Security+CE PWS 9.1; Clearance: Must currently possess Top Secret/SCI clearance and be able to obtain Top Secret SCI + Polygraph; US Citizenship required; Skills: Communication, Customer Service, Help Desk Support. We need to preserve all substantive info; we should not lose any. Also note "Job Family: Technical Support Services" and "Type of Requisition: Regular". Should we include those? They are substantive metadata. Could be included in Qualifications or maybe a separate "Job Details" but we don't have a heading for that. Could include in Qualifications as bullet points. Also "Public Trust/Other Required: None" - we can note that no additional public trust required. Also "Certifications: None" earlier but later we have Required Certs: Security+CE PWS 9.1. There's some contradiction; but we should preserve both? The earlier "Certifications: None" under Skills/Job Qualifications maybe a mistake. But we must preserve all substantive information; we can include both but note that required cert is Security+CE PWS 9.1