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Jobs · Information Technology · Texas

Help Desk Technician Intern

E-Space · Arlington, TX · 2 wk ago
On-siteInformation TechnologyPart-time

About the role

We’re looking for a Help Desk Technician Intern to support our internal IT operations and help ensure our teams have the tools and systems they need to work efficiently and securely. This internship is ideal for someone interested in IT support, systems administration, or corporate IT operations and eager to gain hands-on experience in a real-world environment.

Responsibilities

  • Provide first-line IT support for employees (hardware, software, access issues)
  • Assist with onboarding and offboarding (laptops, accounts, permissions)
  • Troubleshoot basic network, device, and application issues
  • Assist with running, labeling, and terminating network cabling as needed
  • Support the installation, configuration, and basic troubleshooting of security camera systems
  • Escalate unresolved issues to senior IT staff as needed
  • Assist with special IT projects as needed

Requirements

  • Currently pursuing (or recently completed) coursework in IT, Computer Science, Information Systems, or a related field
  • Basic understanding of computers, operating systems (Windows/macOS), and common applications
  • Interest in IT administration, systems support, or help desk work
  • Strong problem-solving skills and attention to detail
  • Good communication skills and a customer-service mindset
  • Ability to handle sensitive information responsibly

Nice To Have

  • Experience with ticketing systems or IT support tools
  • Familiarity with Microsoft 365, Atlassian, Okta, Unifi/Cisco
  • Basic networking or hardware troubleshooting experience
  • Prior internship, campus IT, or tech support experience

Qualifications

The internship duration is 6 months.

Benefits

As a member of our team, you will play a crucial role in driving our success. We offer a dynamic work environment with opportunities for professional growth and development and the chance to make a meaningful impact in a high-growth industry. We support and invest in the physical, emotional and financial well-being of our team members and their families. Some of what you can expect when working at E-Space includes:

  • An opportunity to really make a difference
  • Sustainability at our core
  • Fair and honest workplace
  • Innovative thinking is encouraged
  • Competitive salaries
  • Continuous learning and development
  • Health and wellness care options
  • Financial solutions for the future
  • Optional legal services (US only)
  • Paid holidays
  • Paid time off

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