Help Desk Technician I - Destin, FL

About the role

This is a full-time, exempt position providing onsite and remote technical support. The Tier 1 Field Tech will install, configure, troubleshoot, and maintain various hardware and software systems, working closely with Tier 2 and 3 technicians to resolve complex issues.

Responsibilities

• Provide onsite and remote technical support to clients
• Install and configure hardware and software systems, including network hardware, access points, projectors, document cameras, and charging carts
• Diagnose minor A/V issues such as HDMI, projectors, and document cameras
• Handle help desk tickets and escalate issues to higher-tier technicians as needed
• Deliver excellent customer service and technical support
• Ensure proper documentation and communication of all client interactions and resolutions
• Collaborate with other technicians to resolve complex technical issues

Requirements

• High school diploma or equivalent
• 1-2 years of experience in a technical support role
• Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks
• Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber
• Ability to lift up to 50 pounds and stand for long periods
• Valid driver’s license
• Excellent communication and customer service skills
• Professional appearance and demeanor
• CompTIA A+ certification is preferred
• Availability to work onsite at client locations 70% of the time and remotely 30% of the time
• Willingness to work occasional evenings and weekends as needed
• Willingness to participate in an on-call rotation

Schedule

Regular schedule of 8:00 AM to 5:00 PM, Monday through Friday. Occasional work outside these hours may be required for large project rollouts or system emergencies.

Benefits

• Company car and cell phone provided for work use