Help Desk Technician
Position Summary
Oil-Dri Corporation of America is seeking a Helpdesk Technician to provide front-line technical support for teammates across the organization. This position serves as the primary point of contact for hardware, software, and technology-related issues while helping ensure employees have the tools they need to work effectively.
Work Model
Chicago: Hybrid (Monday–Wednesday) / GA: Onsite (Monday - Friday)
Compensation
$24-$32/hour ($46,800-$62,400 annualized) + annual bonus
Primary Responsibilities
- Respond to teammate requests for technical assistance and support
- Diagnose hardware, software, and system-related issues through troubleshooting and root cause analysis
- Document and manage support requests through the Help Desk ticketing system
- Resolve routine technical issues while escalating complex issues when appropriate
- Configure, deploy, and support desktop computers, laptops, monitors, printers, and related equipment
- Install, update, and maintain software applications
- Provide remote and onsite support to teammates
- Maintain accurate inventory records for IT equipment and technology assets
- Aid with new computer setup, deployment, and user onboarding activities
- Track troubleshooting efforts and maintain detailed support documentation
- Stay current on emerging hardware and software technologies
- Support technology initiatives and continuous improvement efforts across the organization
Candidate Profile
- Associate degree, bachelor's degree, A+ certification, or equivalent technical experience
- Experience providing technical support, customer service, or helpdesk assistance
- Strong troubleshooting and analytical problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with a desire to help others
- Strong organizational skills and attention to detail
Preferred Experience
- Microsoft Windows operating system support
- PC hardware installation, upgrades, and troubleshooting
- Microsoft Office applications
- Help desk ticketing systems
- IT asset management and inventory tracking
- Microsoft certifications or related technical certifications
Compensation and Benefits
- Competitive pay ($24-$32/hour) + annual bonus opportunity
- 401(k) with 6% company match
- Paid parental leave, PTO, and holidays
- Employer-supported health and dental coverage
- Fitness and wellness reimbursement
- Annual merit increase opportunity
- Hybrid work schedule
- Career growth opportunities within Information Technology
About Oil-Dri
Oil-Dri Corporation of America is a leading specialty minerals manufacturer serving consumer and business-to-business markets. We offer the stability of an established manufacturing company with the visibility, ownership, and direct impact of a more closely connected organization. Our teammates help Create Value From Sorbent Minerals every day.
Equal Opportunity Statement
Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws.