Help Desk Technician

Oneida Technology Services (OTS) is seeking a highly motivated, full-time Help Desk Technician - Journeyman in Seattle, WA. This is a fully on-site position.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Requirements

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen.
• Ability to obtain and maintain a Public Trust Clearance.

Qualifications

Candidate must hold one of the following certifications:

• HDI or SDI certification
• CompTIA A+
• ITIL v3 Foundation or ITIL v4

Preferred certifications (one or more of the following):

• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• Microsoft 365 Certified: Fundamentals (or equivalent)
• AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

Benefits

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

Pay

$20.00/hour

About Us

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. Our family of companies includes:

• Oneida ESC Group (OESC)
• General Mechanical Corporation (GMC)
• Oneida Construction Services (OCS)
• Mission Support Services (MS2)
• Oneida Professional Services (OPS)
• Oneida Technology Services (OTS)
• Oneida Total Integrated Enterprises (OTIE)
• Oneida Engineering Solutions (OES)
• Sustainment & Restoration Services (SRS)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)
• 1822 Land & Development Company

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.