Help Desk Tech

Lifetime Products Inc. is seeking an IT Helpdesk Tech to join the team in Mascot, TN.

About Lifetime: Lifetime Products, Inc. is the world’s leading manufacturer of folding tables, chairs, basketball systems, sheds, swing sets, lawn and garden equipment, water sports equipment, and more. The company applies innovation and cutting‑edge technology in plastics and metals to create affordable lifestyle products that feature superior strength and durability.

About the role

In this position you will support and provide customer service on company‑supported computer applications, platforms, and devices. You will troubleshoot issues and advise customers on appropriate action.

Responsibilities

• Respond to requests for technical assistance in person, via phone, or electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Identify and escalate situations requiring urgent attention.
• Deploy computer equipment to users throughout the company.
• Image and maintain laptops for employee use.
• Instruct users in the use of equipment, software, and manuals.
• Provide updates, status, and completion information to manager, problem‑request tracking system, and/or users via voicemail, e‑mail, or in‑person communication.
• Occasionally work overtime to perform essential functions of the job.

Qualifications

• One‑year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• CompTIA A+, Microsoft, or ITIL Foundation certification preferred but not required.
• Valid TN driver’s license with a clean MVR.
• Working knowledge of Microsoft Windows desktop operating systems and Microsoft 365 applications.
• Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices.
• Ability to document work accurately in a ticketing or problem‑request tracking system.
• Ability to explain technical concepts clearly to non‑technical users.
• Intermediate computer knowledge, ten‑key, knowledge of Word, Excel, and Outlook.
• Problem‑solving and decision‑making abilities.
• Self‑motivated and able to work well with others in a team setting.
• Excellent attendance.
• Good oral and written communication skills.
• Customer‑service oriented.
• Planning and organizational skills.
• Excellent attention to detail.

Benefits

• Medical, vision, dental, and life insurance.
• Disability insurance.
• 401(k) retirement plan with matching contributions.
• Paid holidays and paid time off.
• Profit sharing.