Help Desk Support Technician

Overview

NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.

Key Responsibilities

• Deliver Tier 1 support for desktops, laptops, and peripherals
• Troubleshoot hardware/software issues and coordinate repairs
• Support network connectivity, VPN, and remote access tools
• Perform system imaging and OS deployment (Windows 10/11)
• Manage incidents through ticketing systems
• Support antivirus/security protocols and endpoint protection
• Provide user training and guidance

Required Qualifications

• 1–3 years of technical support experience
• CompTIA A+ or equivalent
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred Experience

• Supporting government clients
• Knowledge of endpoint security tools