Help Desk Support Specialist III

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. The posting includes: Job Responsibilities (detailed). Minimum And Additional Requirements (requirements). Preferred Qualifications (qualifications/skills). Additional Comments includes benefits. There's also a separate "Benefits For State Employees" which repeats benefits. We need to extract benefits content. We should not repeat job title as heading. No Job ID. We need to preserve all substantive info. We need to decide sections: About the role? The posting starts with "Job Responsibilities The South Carolina Judicial Branch invites applications for the Help Desk Support Specialist III position...". That's more like an overview. Could treat as "About the role". Use

About the role

with paragraph summarizing that they invite applications, under general supervision etc. But we must not invent or summarize away detail; we can keep the prose as is. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we can keep the original sentences. We can put them in

. It's okay to paraphrase? Probably better to keep original text but we can split into paragraphs. We need to avoid filler like "commensurate with experience". Not present. We need to include sections only when posting has real specific content. So we will have: - About the role (overview) - Responsibilities (list of duties) - Requirements (minimum and additional requirements) - Qualifications (preferred qualifications) maybe also Skills? Could combine qualifications and skills. But we have Preferred Qualifications which includes experience, certifications, knowledge. Could treat as Qualifications. Could also have Skills section for technical skills. But we can keep Qualifications. - Benefits (from Additional Comments and Benefits For State Employees). We need to combine benefits info. - Pay and Schedule: not present, so omit. We need to use

• for any list of duties/requirements/benefits. So for Responsibilities we need to convert the long paragraph into list items? The instruction: "Use
  • for any list of duties/requirements/benefits". The responsibilities are a list of duties; we should turn each duty into
  • . Similarly requirements: list items. Benefits: list items. We must preserve all substantive information; we can break sentences into list items. We need to avoid duplication. The posting repeats some content (like benefits). We'll combine unique items. Let's extract responsibilities sentences: From "Job Responsibilities" paragraph: "Under general supervision, the Help Desk III position must be able to analyze, troubleshoot and solve end user technology problems to ensure a high level of customer support and services are consistently provided to all Judicial Branch employees. This includes providing technical support for applications, workstations, peripherals, mobile devices, shared resources, and end-user account administration. Additionally, this position will assist in the administration, maintenance, security, and support of SCJB's technology-enhanced courtrooms (TEC) and digital court reporter (DCR) systems located throughout the state." Then "Essential Duties And Responsibilities Of The Position" list: - Analyzes, troubleshoots, and provides solutions to issues relating to judicial technology, hardware, and software for all SCJB employees. - Assembles, configures, installs and maintains computer equipment, peripherals, and mobile devices. - Works closely with networking department to deploy laptop/desktop images. - Subject matter expert for Microsoft Office and Office 365 applications. - Responsible for remote support for SCJB's IT equipment and dedicated internet used for electronic court recordings and video conferencing technology for TEC/DCR courtrooms in family and circuit court. - Serves as liaison for Court Reporters and Networking addressing audio/video (AV) and networking issues that may occur in courtrooms across the state. - Opens tickets with AV or digital court reporter vendors when necessary. - Analyzes digital recordings to identify the root cause of incidents, while also handling tasks such as imaging new or replacement TEC computers and addressing computer or login issues in remote courtrooms. - Proactively informs Court Services of equipment malfunctions or technical issues in trial court settings. - Responds promptly to urgent assistance requests during court proceedings. - Additionally, attends county site visits and assists with training on TEC courtroom technology, necessitating travel to various courtrooms. - Assists with end-user account creation and management for on-premise systems. - Utilizes cloud identity and device management solutions to manage users and courtroom computers for the digital court reporter systems. - Ensure computers are up-to-date with security patches and encrypted. - Assists in the development and documentation of test procedures used to resolve or escalate issues relating to requests for technical support within our ticketing application. - Advanced conference room and courtroom support/setup and training. - Diagnose issues by running diagnostic tools consisting of but not limited to Performance Monitor, Reliability Monitor and the Hardware Diagnostics tools at startup. - Repairs advanced problems in response to customer reported technical issues. - Performs troubleshooting using industry standards and resolution of security issues related to anti-virus, anti-malware, hard drive encryption, email encryption, and external media encryption. - Assists with recording changes in assignment and location of computer equipment for inventory purposes including surplus equipment by using Ivanti Asset Manager. - Distributes and coordinates completion of annual inventory reports of circuit and family court assets. - Utilizes the Help Desk ticketing system to track problems from initial occurrence through resolution. - Secondary application support for Ivanti Service Manager to include asset entry, form changes and user profile administration. - Assists with the rollout of Windows updates/versions to end users to maintain security of SCJB issued equipment. - Performs regular evaluations of computer hardware, software, mobile devices and provides recommendations to management to ensure that adequate end user support are being provided for business processes. - Assists with laptop imaging and deployment process. - Performs other duties as designated by the Help Desk Manager. We need to turn each bullet into
  • . Ensure we keep the content exactly. Now Requirements: "Minimum And Additional Requirements" paragraph: "A bachelor's degree in Computer Science, Technology Management or Business Administration and (3+) years of combined documented Help Desk and AV support experience; OR an associate degree in Computer Science, Technology Management or Business Administration and at least (4+) years of combined documented Help Desk and AV experience; OR a high school diploma and at least (6+) years of combined documented experience working in Help Desk specific technologies. Related experience may be substituted for the bachelor's degree on a year-for-year basis. One of the following certifications are required: A+, Network+, Security+, MCP, MOS, or MTA. Knowledgeable in computer system operations, office automation systems, data communications, application installations, and troubleshooting techniques. Experience working in a Help Desk role providing technical and software application support to end users. Working knowledge of AV, Windows 10 or greater, Active Directory, Microsoft Office/Office 365 application suite, Mobile Devices, industry standard internet browsers, networking, and network printing. Experience in hardware and software systems setup. Experience in desktop deployment, desktop support, mobile device management, Microsoft office application support, user account management, peripheral troubleshooting, desktop imaging/deployment, antivirus and anti-malware products, and ticketing systems." We can turn each sentence into list items? Might be long but okay. Preferred Qualifications: "Preferred Qualifications 1-2 years experience as a digital court reporter or AV technician. Working experience with AV equipment. Knowledge of specialized vocabulary used in judicial proceedings. Basic computer and networking knowledge. Experience with audio playback software. Familiarity with cameras, HDMI converters, cabling and microphones. Working knowledge of cloud-based storage solutions. Basic understanding of user account management on local PCs and cloud joined identity management solutions such as Azure AD. Three of the following certifications are preferred: A+, Network+, Security+, MCP, MOS, MTA; OR 4+ years with recent experience applicable to Help Desk functions. Familiar with SharePoint, Crystal Reports and Audio Visual technologies." We can list each. Benefits: From Additional Comments: "The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children;State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll);15 days paid annual (vacation) leave per year;15 days paid sick leave per year;Option to designate 10 days of earned paid sick leave per year as family sick leave;13 paid state holidays;Paid Parental Leave; andWorkers’ Compensation Benefits" Then "Benefits For State Employees" repeats similar info: health and dental insurance; retirement and savings plan options; paid vacation and sick leave; work-life balance programs such as telecommuting and flexible work schedules; insurance benefits: health insurance includes prescription coverage and wellness benefits; dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses; retirement benefits: defined benefit and defined contribution plans; South Carolina Deferred Compensation Program (401(k) and 457); workplace benefits: tuition assistance; holiday, annual and sick leave; discounts on purchases, travel and more; note about temporary positions. We need to combine unique benefits, preserving all. Might be lengthy but okay. We'll create
    • for each benefit item. We need to avoid duplication: we can list each distinct benefit. Let's extract distinct benefits: - Health insurance (includes prescription coverage and wellness benefits) - Dental insurance - Vision insurance - Long Term Disability insurance - Life Insurance (for Employee, Spouse, and Children) - State Retirement Plan (defined benefit and defined contribution plans) - Deferred Compensation Programs (South Carolina Deferred Compensation Program, voluntary supplemental retirement savings plan offering 401(k) and 457 plan options) (Temporary positions have option to enroll) - 15 days paid annual (vacation) leave per year - 15 days paid sick leave per year - Option to designate 10 days of earned paid sick leave per year as family sick leave - 13 paid state holidays - Paid Parental Leave - Workers’ Compensation Benefits - Work-life balance programs such as telecommuting and flexible work schedules (available to employees of some state agencies) - Tuition assistance - Discounts on purchases, travel and more Also "Flexible spending accounts for health and child care expenses" (mentioned under insurance benefits). Also "Retirement and savings plan options" (already covered). Also "State Retirement Plan and Deferred Compensation Programs" already. Also "Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children;" we already have. Also "Option to designate 10 days of earned paid sick leave per year as family sick leave" we have. Also "Paid Parental Leave". Also "Workers’ Compensation Benefits". Also "Tuition assistance". Also "Discounts on purchases, travel and more". Also "Work-life balance programs such as telecommuting and flexible work schedules". Also "Flexible spending accounts for health and child care expenses". Also "Retirement plan options, including defined benefit and defined contribution plans". Also "South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options." We'll list each as separate
    • . Now we need to output HTML fragment only, no or . Use

      headings. We'll structure:

      About the role

      ... (the introductory paragraph(s) maybe two paragraphs). We'll combine the first paragraph and the "Under general supervision..." etc. Actually the first sentence: "Job Responsibilities The South Carolina Judicial Branch invites applications for the Help Desk Support Specialist III position in the South Carolina Judicial Branch." That's a bit redundant. We can keep as is. We'll put:

      The South Carolina Judicial Branch invites applications for the Help Desk Support Specialist III position. Under general supervision, the Help Desk III position must be