Help Desk Support Specialist II

Job Summary

H2 Performance Consulting is seeking a Helpdesk Specialist to support the White Sands Missile Range in White Sands, NM. This is a client-side position requiring direct relative experience.

Responsibilities

• Providing user management support for account create and change request forms, submitting and tracking requests, troubleshooting individual account issues, account creation, account termination
• Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
• Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
• Ensures the timely process through which problems are controlled
• Problem recognition, research, isolation, resolution, and follow-up steps
• Supports end users on a variety of issues
• Identifies, researches, and resolves technical problems
• Responds to telephone calls, email, and personnel requests for technical support
• Dates, tracks, and monitors the problem to ensure a timely resolution
• Fulfills an ITIL process to resolve incidents from beginning to end with a mature customer service outlook

Requirements

• Required Qualifications:
• Direct Relative Experience Required
• Junior Level: 1-2 Years
• Intermediate: 3-5 Years
• Senior Level: 5+ Years
• High School Diploma, or related discipline
• Certifications (Must possess one of the following): CompTIA A+ CE, CompTIA Network +, Systems Security Certified Practitioner (SSCP), CCNA-Security
• Clearance: At minimum Secret level clearance required to start on contract

Qualifications

• Qualified candidates may submit their resume to the career section of our company website.
• All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

Benefits

H2 Performance Consulting offers competitive benefits to include health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.