Help Desk Support Specialist
Motion Recruitment · Boston, MA · 4 days ago
On-siteInformation TechnologyContract
About the role
A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist.
Responsibilities
- Provide hands-on technical support in a professional corporate environment
- Enjoy being the first point of contact for users
- Solve technical issues
- Improve the overall employee technology experience
- Expand enterprise IT experience
- Work with modern workplace technologies
- Make an immediate impact within a collaborative team
Requirements
- 2 + years of experience providing level 1 & 2 Help Desk Support, or IT Support
- Strong experience with Microsoft 365 administration
- Experience with Microsoft Entra ID and Intune
- Strong troubleshooting skills across: Windows desktop/laptops, Hardware and software issues, User access and account management
- Experience supporting enterprise users in an onsite environment
- Strong communication and customer service skills
Desired Skills & Experience
- Experience troubleshooting and supporting zoom
- Familiarity with AI tools such as Claude
- Experience documenting processes and improving support workflow
Pay
Details TBD
Schedule
Onsite for 5 days per week