Help Desk Support - Part Time Weekend Shift - Remote

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
• Attempts to resolve most of the support requests upon first contact with the user
• Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
• Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
• Participate in new hardware and software rollouts
• Aid in providing tools, training, or other useful resources to help employees utilize technology more effectively
• Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
• Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
• Allocate/purchase new and used devices as requested and approved
• Participate in companywide initiatives or projects as it relates to technology, equipment, or services
• Administer user management controls over company software systems
• Other duties as assigned

Requirements

• Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
• Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
• Basic understanding of networking and DNS
• Good understanding of computer systems, mobile devices, and other tech products
• Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
• Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
• Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
• Willingness to travel to all LSC locations, business functions, and training as needed for work

Qualifications

• Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Physical Demands of Position

• Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.
• Working Environment
• Standard office environment
• On-site office environment
• Diverse industrial environments
• Frequent PC usage
• Fax machines
• Copiers
• Phones
• Trailer environment

Benefits

• Full-time employees may be eligible for the following benefits:
• Medical
• Dental
• Vision
• Basic and Supplemental Life and AD&D
• Long Term Disability
• Voluntary Short Term Disability
• Healthcare & Dependent Care
• Flexible Spending Accounts
• Health Savings Account
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Referral Bonus Program
• 401(k)/Profit Sharing
• 100% ESOP (Employee Stock Ownership Plan)
• Employee Assistance Program
• Will Preparation Resources
• Worldwide Travel Assistance
• Salary Range
• The expected pay range is $23 - $31/hour based on experience and qualifications plus a discretionary bonus and employee stock program.