Help Desk Support I

The Arc Madison Cortland is a non-profit agency dedicated to supporting people with special needs, providing leadership in the field of disabilities and developing resources to help all community members achieve their full potential.

About the role

This is an onsite, full-time position providing 1st to 2nd tier technical support to end-users across Madison and Cortland Counties. The Help Desk Support I will work under the Information Technology Manager to complete technical projects and resolve user issues.

Responsibilities

• Coordinate work projects such as new computer hardware setup or software installations.
• Provide technical support by identifying, investigating, and resolving users’ problems with computer software and hardware.
• Apply knowledge of computer software, hardware, and procedures to solve problems.
• Collaborate with other employees to research and resolve problems.

Requirements

• Bachelor’s degree in information technology or related study preferred; OR Associate's degree in IT related field; OR Entry-level IT Certification with 1+ years of experience.
• Must be able to use a personal vehicle for regular travel between Madison and Cortland counties.
• Valid NYS Driver's License required.

Benefits

• 401K with employer match
• Health, dental, and vision insurance
• Group life insurance
• Paid time off
• Tuition assistance
• 12 paid holidays

Pay

$21.63 hourly