Help Desk Support

About the role

Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.

Escalates issues and coordinates referrals to appropriate personnel as necessary and notifies stakeholders of status updates and ticket closure.

Installs or reconfigures appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.

Accurately processes employee onboarding/offboarding and account changes via Active Directory and G-Suite.

Participates in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.

Processes decommissioning of hardware after offboarding.

Assists in researching accessories and supplies.

Manages and tracks company assets using multiple tools.

Assists IT with project work such as enterprise-wide systems changes and software updates, writing and updating knowledgebase articles and process documents.

Other duties as assigned.

Experience and Qualifications

Must have a strong technical aptitude and be a quick learner with the ability to understand workflow capability and constraints.

Excellent communication skills, both oral and written.

Strong organizational and time management skills with the ability to work independently.

Working technical knowledge of current IT protocols, operating systems, and standards.

Excellent technical knowledge of PC’s, printers, and desktop hardware.

Excellent customer service skills.

Desire to learn, improve performance, and ask questions.

Ability to maintain professional demeanor under stress.

Ability to operate effectively in a team environment with both technical and non-technical team members.

Skills

• Windows 10
• Active directory
• Windows
• Ticketing system
• Servicenow
• slack
• a+ certification

Top Skills

• Windows 10
• Active directory
• Windows
• Ticketing system

Additional Skills & Qualifications

• Associates degree in computer science, computer information systems or a related field
• Experience may be considered in lieu of experience
• 1-3 Years Experience in Tier 1 Service Desk role
• Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
• Computer config and deploy

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland, OR.

Application Deadline

This position is anticipated to close on Aug 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.