Help Desk Support
Collabera · Las Vegas, NV · 1 mo ago
Information Technology$17/hrContract
About the role
Desktop Support Technician supporting an onsite enterprise device refresh/deployment initiative. Responsible for getting LVS employees fully operational on new Windows 11 endpoints and iOS devices, from provisioning through configuration and troubleshooting.
Day to Day
- Deliver, replace, and upgrade Windows 11 endpoints and iOS devices.
- Provision new devices and assist employees with enrollment.
- Configure Wi-Fi, Azure MFA, SSO, M365, and Outlook.
- Back up and migrate iOS data through OneDrive.
- Verify applications, configurations, and peripherals are working.
- Troubleshoot deployment issues and escalate when necessary.
- Collect, tag, document, and process old devices.
Must Haves
- Hands-on desktop/PC support or deployment experience
- Windows 11 support
- iOS/iPhone support
- M365/Outlook
- Azure MFA & SSO
- Device provisioning/enrollment
- Strong end-user/customer-facing support skills
- Basic application/peripheral troubleshooting
Pay
$17/hr. - $18/hr.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
- Hours of paid vacation time
- Weeks of paid parental leave
- Paid holidays annually