Help Desk Support Analyst (Entry-Level)
About the role
Link Solutions delivers reliable and effective Information Technology services to government clients in support of critical mission needs. By remaining at the forefront of emerging technologies, we provide innovative Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, Mobility, Artificial Intelligence, Automation, and Data Analytics solutions that enable government agencies to modernize, secure, and transform their operations. Guided by our philosophy, "Mission First, Customer Always," Link is committed to quality, compliance, innovation, and exceptional service. Our commitment to excellence is demonstrated through our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022 certifications; CMMC Level 2 certification; and CMMI Maturity Level 3 appraisals for both Services and Development.
Link Solutions is seeking a Help Desk Support Analyst (Entry-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD. U.S. Citizen, non-remote (relocation incentive available). The Help Desk Support Analyst will support and maintain the functionality, performance, and efficiency of desktop computing systems used in support of OPMED operations. In this role, the Analyst will provide technical assistance to end users, including troubleshooting and resolving hardware, software, and peripheral-related issues. Working as part of Tier I and Tier II support teams, the Analyst will respond to service requests and incident tickets to ensure uninterrupted operations and high levels of customer support.
Responsibilities
- Provide Tier I and Tier II technical support to end users by responding to service requests, troubleshooting hardware and software issues, identifying root causes, implementing solutions, and escalating complex issues when necessary to ensure timely resolution.
- Install, configure, maintain, relocate, and support desktop and laptop computers, mobile devices, printers, and related peripherals in support of organizational operations.
- Troubleshoot and resolve operating system,