Help Desk Supervisor

Job Duties

Under general supervision of the Director of Client Technology Services (CTS), the incumbent provides leadership and technical expertise for computer hardware, software and networking services in support of faculty, staff and students. Services include hardware and software support of faculty, staff, and student laptops, including the installation of campus computers, problem diagnosis and resolution, maintenance of Stout inventories and consultation on computer-related technologies. This position also serves as the Helpdesk Supervisor for the Client Technology Services team. Duties include supervising student employees, monitoring the ticketing system to ensure timely service to campus end users, coordination of helpdesk team meetings, and monitoring team and individual performance.

This position works closely with faculty and staff across the institution. The ability to participate in on-site, campus-based activities is required. Must be authorized to work in the United States. Sponsorship is not available for this position. A successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment and maintain work authorization throughout the expected employment term. If you have questions regarding this, please contact our Human Resources office, Phone: 715.232.2149.

About the Role

Department:Client Technology Services (CTS) serves as the primary contact point for Learning and Information Technology (LIT) services, providing both online and in-person technical support and consultation. CTS is committed to connecting students, staff, and faculty with resources, tools, and guidance essential for fulfilling their technological needs. CTS also oversees the eStout Laptop Program, which equips students with the necessary hardware, software, and support services to ensure our digital environment aligns with their academic success. CTS also takes pride in hosting the Student Technological Assistance and Resources (STAR) team: this independently managed student group plays a vital role in sustaining campus and eStout technology by providing an expansive range of invaluable support services.

Compensation

Competitive salary commensurate with the qualifications and experience. The salary range for this position at UW-Stout is $67,000. The Universities of Wisconsin provides an excellent benefits package, including participation in the Wisconsin State retirement plan, demonstrating our commitment to the diverse needs of our employees.

Qualifications

• Associate degree in information technology, Computer Science, Business Administration, or equivalent experience
• Strong customer service orientation
• Demonstrated organizational skills
• Demonstrated interpersonal and communication skills
• Demonstrated troubleshooting techniques
• Demonstrated knowledge of technologies related to personal computer systems
• Demonstrated experience operating in a Mac or Windows environment
• Demonstrated experience identifying trends and patterns to technology issues
• Demonstrated knowledge of techniques used to establish and maintain effective working relationships with staff and customers
• Demonstrated knowledge of a Service Desk Ticketing system

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field
• Three or more years of technical environment experience
• Demonstrated experience supervising or managing a technology help desk
• Experience in higher education
• Demonstrated knowledge of Microsoft products, included but not limited to Office 365
• Experience supporting mobile devices
• Demonstrated knowledge of basic principles of classroom technology

How to Apply

To apply, click on the APPLY button or go to: https://www.uwstout.edu/about-us/careers-jobs. Complete applications received by end of day, July 27, 2026 are ensured full consideration. Applications submitted after this time may be reviewed at the discretion of the search committee. Required application materials: Cover letter, Resume. Applicants must complete all required fields and attach all required application materials prior to submitting the online application. Official transcripts may be required prior to an offer being extended. Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them. Before starting the online application process, we recommend you preview the frequently asked questions (FAQs) available at: https://kb.uwss.wisconsin.edu/21900.

Contact Information

If you have questions regarding this position or recruitment, please contact: Search Chair: David Ackley Email: ackleyd@uwstout.edu

If you need assistance with the online application process or if you submitted your application prior to uploading the required application materials, please contact: Search Coordinator: Lori Bergeron Sweitzer Email: sweitzerl@uwstout.edu