Help Desk Specialist I (Tier I Agent – Internal)

About the role

As a Help Desk Specialist I (Tier I Agent – Internal), you will provide first-line support to internal users across various departments. Your responsibilities include resolving technical issues, providing user training, and maintaining system documentation.

Responsibilities

• Resolve technical issues through remote and in-person support
• Train users on software and hardware solutions
• Maintain and update system documentation
• Document and escalate complex issues to higher levels of support

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 2 years of relevant work experience
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills

Qualifications

• Experience with Windows and Linux operating systems
• Familiarity with common IT tools and software
• Knowledge of network infrastructure and security protocols

Skills

• Technical troubleshooting
• Customer service
• Documentation and record-keeping

Benefits

• Competitive salary package
• Paid time off
• Flexible work schedule
• Professional development opportunities

Pay

Salary range: $50,000 - $60,000 annually

Schedule

Full-time position with flexible hours to accommodate shift coverage.

Contact

To apply, please visit our website and follow the application instructions. For more information about the company and the role, please refer to the widget below.