Help Desk Specialist - 160025
Zachary Piper Solutions · Kansas City, MO · 1 mo ago
On-siteInformation Technology$50k–$55k/yrFull-time
About the role
Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in Kansas City, MO. The Help Desk Specialist provides end‑user technical support across a large enterprise environment. It’s an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night‑shift schedule, with the option to move to other shifts after the first few months depending on candidate preference.
Responsibilities
- Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
- Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
- Collaborate with employees and leadership to diagnose and resolve IT problems
- Support daily operations of the Enterprise Service Desk
- Manage service tickets, run scripts, answer incoming calls, and meet established service metrics
Requirements
- Active Secret Clearance
- At least 1 year of IT support experience
- IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent)
- Hands‑on experience with troubleshooting, ticketing tools, and general IT support
Benefits
- PTO
- Paid holidays
- Medical
- Dental
- Vision
- 401(k)
- Sick leave as required
Pay
Salary range: $50,000–$55,000 annually