Help Desk Manager - 305512

Key Responsibilities

• Lead daily help desk operations and ensure customer issues are properly received, logged, prioritized, assigned, tracked, and resolved
• Serve as a primary point of contact for user support
• Serve as a primary point of contact for user support
• Maintain and improve help desk procedures, workflows, and tracking standards for recurring IT support issues and remedial actions
• Monitor ticket queues and enforce service-level performance, including timely prioritization, call responsiveness, first-call resolution, and resolution timelines based on incident severity
• Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff
• Support hardware and software service delivery, including user assistance, deployments, configuration, troubleshooting, and coordination with other technical teams when escalation is required
• Oversee inventory-related support activities tied to help desk operations, including bench stock accountability and coordination of IT asset support processes
• Communicate clearly with users and stakeholders regarding outages, maintenance windows, service status, and resolution updates
• Develop and maintain continuity materials, process guides, and operational documentation to support consistent service delivery and team readiness

Requirements

• Active Secret clearance (or higher)
• CompTIA Security+ (or 8140.02 equivalent)
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Experience leading or supervising help desk, desktop support, or field service teams in a DoD, federal, or similarly structured enterprise IT environment
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint, Teams, etc
• Senior Level experience with MS Windows, MS Active Directory (Group Management, Permissions), MS Office Products, SharePoint,