Help Desk IT Tech

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

American Paper & Twine, a division of Imperial Dade, has an opening for an IT Technician in Nashville, TN. The IT department is hiring a talented IT Technician responsible for end-user help desk support, maintaining and troubleshooting computer systems and peripherals, and system setups for new hires. This is a full-time Monday–Friday position with rotational after-hours support.

Responsibilities

• Documents, maintains, and upgrades or replaces hardware and software systems.
• Provides end-user support for hardware and Windows software across all locations.
• Sets up new desktops and laptops for new users, along with replacements for existing users.
• Supports and maintains user account information, including rights, security, and systems groups.
• Reviews security requirements and backup requirements for the network and applications.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protects the organization’s value by keeping information confidential; works with all personnel to meet company and user needs.
• Ability to respond to help desk requests after hours on a rotational basis.

Qualifications

• Previous 1-year experience in information technology.
• Customer-facing “soft skills,” including excellent verbal and written communication.
• Excellent attention to detail.
• Demonstrates technical knowledge with Microsoft Windows operating system & Microsoft Office Suites.
• Good problem-solving and analytical skills, strong aptitude to learn new technologies.
• Applies newly developed skills under the direction of the Network Administrator.
• Completed or obtaining a Bachelor’s Degree in Computer Technology preferred or equivalent experience.
• Completed or obtaining CompTIA A+ certification preferred.

Benefits

• Competitive salaries
• Medical, dental, and vision insurance
• 401(k) program with company match
• Life insurance
• Generous paid time off package
• Educational reimbursement
• Paid family leave
• Adoption assistance

Schedule

Full-time, Monday–Friday with rotational after-hours support.