Help Desk I Specialist

Responsibilities

• Deliver technical support for end users across multiple client environments
• Administer and troubleshoot Microsoft 365 and Exchange Online environments
• Create, manage, and maintain user accounts, mailboxes, distribution groups, and Microsoft 365 tenant settings
• Perform Active Directory administration, including user provisioning, password resets, account maintenance, and security group management
• Afford basic Windows server administration and troubleshoot server-related issues
• Diagnose and resolve hardware, software, Windows operating system, and endpoint connectivity issues
• Troubleshoot network connectivity problems and escalate complex infrastructure issues as needed
• Assist with firewall troubleshooting and basic configuration changes under guidance
• Accurately document incidents, resolutions, and customer interactions within the ticketing system
• Manage multiple support requests while meeting service level expectations and maintaining a high standard of customer service

Qualifications

• 1+ year of experience administering Microsoft 365
• 6+ months of experience supporting Exchange Online, including:
• User account creation and management
• Mailbox administration
• Distribution group management
• Microsoft 365 tenant administration
• Experience supporting Active Directory user administration
• Strong technical troubleshooting and analytical problem-solving skills
• Excellent verbal and written communication skills
• Customer-first mindset with the ability to communicate effectively with both technical and non-technical users
• Ability to prioritize multiple tasks in a fast-paced support environment
• Ability to work onsite five days per week in Topeka, Kansas

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• Exposure to Windows Server administration, networking, or firewall technologies
• Relevant Microsoft or CompTIA certifications

Pay and Benefits

The pay range for this role is $30.57/hr to $34.26/hr. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your pay, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, a 401(k) with match, and flexible work arrangements (all benefits are subject to eligibility requirements).