Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst – long‑term contract providing hands‑on technical support in an on‑site operations environment in Houston, Texas. The role supports desktop performance, end‑user issues, and timely service‑request response in a fast‑paced, high‑activity center.

Responsibilities

• Deliver on‑site desktop and help desk support for employees, addressing hardware, software, and access‑related issues across the operation.
• Troubleshoot Windows 10 and Microsoft environment problems, restoring user productivity through practical and timely solutions.
• Manage incoming service desk tickets, prioritize requests appropriately, and provide clear updates through resolution.
• Support user account administration tasks in Active Directory, including access changes, password resets, and basic permissions support.
• Work closely with both IT leadership and operational stakeholders to align technical support with daily business needs.
• Set up, maintain, and replace end‑user equipment as needed to keep workstations functioning reliably in an on‑site setting.
• Assist with technical readiness for operational changes or environment updates when required as part of ongoing support activities.
• Document recurring issues, resolutions, and support activities to improve service consistency and knowledge sharing.

Requirements

• Experience providing desktop support or help desk assistance in an on‑site work environment.
• Working knowledge of Active Directory for routine account and access support tasks.
• Strong familiarity with Microsoft Windows and Windows 10 troubleshooting.
• Ability to diagnose and resolve basic technical issues involving user devices, software, and connectivity.
• Experience handling and updating service desk tickets in an organized and timely manner.
• Comfortable working directly with end users and communicating technical information clearly and effectively.
• Ability to operate independently while coordinating effectively with both IT and business teams.

Benefits

• Medical, vision, dental, and life & disability insurance for contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan.
• Access to top jobs, competitive compensation, and free online training through Robert Half.