Help Desk/Desktop Support Analyst

About the role

We are looking for an entry-level Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users. This long-term contract position is ideal for someone who enjoys solving workstation and support issues while building a strong foundation in IT operations. The role focuses on desktop troubleshooting, ticket-based support, and user account assistance in a fast-paced environment.

Responsibilities

• Provide first-line technical support for desktop, laptop, and basic peripheral issues affecting end users.
• Diagnose and resolve common Microsoft Windows 10 and general Windows operating system problems in a timely manner.
• Manage incoming service desk requests, document work performed, and update ticket status through resolution.
• Assist users with account-related support tasks, including basic Active Directory administration and access requests.
• Perform routine troubleshooting for hardware, software, and connectivity issues, escalating more complex incidents when needed.
• Set up, configure, and maintain end-user workstations to support daily business operations.
• Support basic network-related troubleshooting by identifying common connectivity problems and helping restore service.
• Deliver attentive customer service while communicating clearly with users about issue status and next steps.

Requirements

• Entry-level experience or training in desktop support, help desk, or technical support environments.
• Working knowledge of Microsoft Windows 10 and general Microsoft Windows support practices.
• Familiarity with basic troubleshooting methods for hardware, software, and end-user technical issues.
• Exposure to Active Directory for routine user account or access-related tasks.
• Experience working with service desk tickets or other incident tracking systems.
• Basic understanding of networking concepts, such as connectivity, IP-related issues, or device communication.
• Strong communication skills and a customer-focused approach to technical support.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.
• More information available at roberthalf.gobenefits.net.