Help Desk/Desktop Support Analyst

Responsibilities

• Prepare, image, and configure desktop and laptop systems for end-user deployment in a high-volume rollout environment.
• Support users during scheduled device pickup and setup sessions conducted from a central conference room location.
• Install standard applications, apply required settings, and confirm devices are ready for immediate business use.
• Perform basic troubleshooting for Windows-related issues, peripheral connectivity, and common desktop support concerns.
• Update and manage service desk tickets to document completed work, open issues, and follow-up actions.
• Aid with user account and access support tasks involving Active Directory and standard desktop configurations.
• Cook up with the broader IT team to keep deployment activities on schedule and escalate issues when needed.
• Provide support related to system and device changes associated with the organization’s ongoing environment transition.
• Help maintain an organized deployment process that enables the rollout to be completed within the planned project timeline.

Requirements

• 3-5 years of experience in help desk, desktop support, or a similar end-user support role.
• Working knowledge of Microsoft Windows environments, including Windows 10 and Windows 11.
• Experience with basic troubleshooting for hardware, software, and desktop configuration issues.
• Familiarity with Active Directory for routine user and system support activities.
• Ability to install standard applications and prepare devices for end-user use.
• Experience handling or updating service desk tickets in a support environment.
• Strong communication skills and the ability to assist users in a detail-oriented, organized manner.

Qualifications

Hands-on desktop support experience, excellent communication skills, and the ability to assist users in a detail-oriented, organized manner are essential qualifications for this role.