Help Desk/Desktop Support Analyst

Responsibilities

• Prepare, image, and deploy desktop computers, laptops, and peripheral devices for end users across the site.
• Diagnose and resolve common hardware, software, and Windows-related issues to minimize interruptions to daily operations.
• Set up workstations, install approved applications, and replace equipment as needed to support employee productivity.
• Record incidents, service requests, completed tasks, and issue resolutions accurately within the service desk ticketing system.
• Routinely route more advanced or unresolved technical problems to senior IT team members with clear documentation and supporting details.
• Maintain up-to-date inventory records for devices, accessories, and deployment activity to support asset tracking.
• Provide responsive onsite assistance to employees while following established support procedures and documentation standards.
• Contribute to general desktop support and operational IT tasks as assigned by the team.
• Assist with user account support and basic administrative tasks in environments utilizing Active Directory.

Requirements

• At least 1 year of experience in help desk, desktop support, or a similar IT support role.
• Technical training in information technology or comparable hands-on experience supporting end-user computing environments.
• Familiarity with Windows operating systems, including Microsoft Windows 10, desktop hardware, and common peripheral devices.
• Practical experience with device imaging, PC setup, software installation, and basic troubleshooting techniques.
• Able to manage service desk tickets with accurate updates, clear notes, and timely follow-through.
• Working knowledge of Active Directory in support of basic user or workstation-related tasks.
• Strong communication, customer service, and problem-solving skills in an onsite support setting.
• Organized work habits with the ability to balance multiple requests while maintaining attention to detail.

Qualifications

• High school diploma or equivalent.
• Basic understanding of networking concepts.
• Experience with Microsoft Office Suite.

Skills

• Windows operating systems (specifically Windows 10).
• Desktop hardware and peripherals.
• Device imaging and deployment.
• Software installation and troubleshooting.
• Service desk ticketing and incident management.
• Active Directory administration.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Access to company 401(k) plan.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Onsite support in Lewiston, Maine.