Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This on-site, contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process.

Responsibilities

• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.
• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.
• Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.
• Support account access needs through Active Directory, including routine user administration and permission-related requests.
• Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.
• Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.
• Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.

Requirements

• Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for user account and access support tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 workstations.
• Ability to perform basic troubleshooting across desktop hardware, software, and operating system issues.
• Familiarity with handling and updating service desk tickets in an organized support workflow.
• Strong communication skills with the ability to explain technical concepts clearly to end users.
• Ability to prioritize multiple support requests while maintaining accurate documentation and follow-through.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.

This is an on-site, contract opportunity located in San Francisco.