Help Desk/Desktop Support Analyst

About the role

We are seeking an enthusiastic and customer-focused Technical Support Specialist to join our growing IT team. This is an excellent opportunity for an early-career technology professional looking to build hands-on experience supporting end users, troubleshooting technical issues, and developing foundational IT skills. The ideal candidate is eager to learn, enjoys solving problems, and is passionate about delivering a great customer experience.

Responsibilities

• Provide first-level technical support for hardware, software, mobile devices, and business applications
• Respond to support requests via phone, email, chat, and ticketing systems
• Troubleshoot and resolve common desktop, laptop, printer, and application issues
• Set up, configure, deploy, and support user workstations and peripherals
• Aid with user account administration including password resets and access requests
• Document incidents, resolutions, and troubleshooting steps in the ticketing system
• Escalate complex issues to senior IT staff when appropriate
• Support onboarding and offboarding activities for employees
• Maintain accurate asset and inventory records
• Deliver excellent customer service while communicating technical information to non-technical users

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, MIS, or related field preferred
• 0-3 years of technical support, help desk, desktop support, or customer service experience
• Basic understanding of Windows operating systems, Microsoft 365, and computer hardware
• Familiarity with Active Directory, ticketing systems, or network fundamentals is a plus
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and work effectively in a team environment
• Desire to learn new technologies and grow within an IT organization

Preferred Skills

• Microsoft Windows 10/11
• Microsoft 365
• Active Directory
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Mobile device support (iOS and Android)
• ServiceNow, Jira, or other ticketing platforms

Benefits

• Medical, vision, dental, and life and disability insurance
• Free online training
• Access to top jobs
• Competitive compensation and benefits
• Eligibility for company 401(k) plan

Pay

N/A

Schedule

N/A

Skills

Technical Support, Customer Service, Problem Solving, Communication, Teamwork, Learning New Technologies

Benefits

Medical, Vision, Dental, Life & Disability Insurance, Free Online Training, Access to Top Jobs, Competitive Compensation & Benefits, Company 401(k) Plan

Robert Half

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.