Help Desk/Desktop Support Analyst

Responsibilities

• Respond to incoming support requests and manage service desk tickets through resolution with clear, timely communication.
• Diagnose and resolve routine technical issues involving desktops, laptops, peripherals, and Microsoft Windows 10 environments.
• Provide user support for software, hardware, login, and connectivity problems by applying structured troubleshooting methods.
• Create, update, and maintain user accounts, permissions, and related access settings within Active Directory.
• Escalate more complex incidents when needed and document findings, actions taken, and outcomes in the ticketing system.
• Install, configure, and support end-user devices and standard business applications to maintain daily operations.
• Track recurring technical issues and share feedback that helps improve support processes and service quality.

Requirements

• Experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory for account maintenance and access support.
• Hands-on experience supporting Microsoft Windows and Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and end-user connectivity issues.
• Familiarity with service desk ticketing tools and incident documentation practices.
• Strong communication skills with the ability to assist users clearly and effectively.
• Able to manage multiple requests, prioritize effectively, and follow issues through to completion.

Qualifications

Commensurate with experience.

Skills

• Technical support
• Service desk management
• Active Directory administration
• Windows and Windows 10 support
• Software troubleshooting
• User account management
• Ticketing and incident documentation
• Communication and interpersonal skills

Benefits

Not specified.

Pay

TBD.

Schedule

TBD.