Help Desk Associate I

About the role

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to join the department who has a commitment to customer service for our users. This position is stationed onsite in the Bronx, NY.

Minimum Qualifications

• High School Diploma or GED is required
• 1–2 years of experience working in an IT/Help Desk environment in a Microsoft OS environment
• Bilingual Spanish/English, a plus
• Proven track record of success in providing an excellent customer service experience
• Excellent interpersonal skills, a must
• Preferred Knowledge: Mitel, ECW, Sophos
• Preferred Certifications: A+

Customer Service Skills / Key Duties

• Handle phone and email inquiries, troubleshooting and managing hardware, software, and new requests
• Verify consistency of configurations and desired state
• Perform basic hardware and software installations
• Follow up on outstanding requests and ensure timely resolution
• Assist users in password changes
• Document and update all requests in the ticketing system
• Remove, replace, and install hardware equipment
• Other duties as assigned

Schedule

Onsite, Monday through Friday, 8 am to 5 pm. Occasional Saturday shifts as needed.

Pay

Starting Compensation: Minimum $51,560 annually; Maximum $56,560 annually, contingent on established years of experience in IT.

Benefits

• Fully funded Health Insurance for you / 73.5% funded Health Insurance for your family
• Dental, Vision, and prescription coverage
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Programs
• Employee Assistance Programs
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
• Fitness Discounts and Perks through our medical plan
• $50,000 term life Insurance

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.