Help Desk Analyst II

Responsibilities

• Day-to-day operations, maintenance and problem resolution for all computer systems, equipment, and software.
• Works with end users to identify and resolve issues.
• Installs, configures, tests, maintains, monitors and troubleshoots end user hardware (desktop, laptop, and thin client), telephones and networked peripheral devices.
• Installs, configures, tests, maintains, monitors and troubleshoots associated end user workstation software.
• Performs on-site analysis, diagnosis and resolution.
• Manages help desk, escalations, and ticket management.
• Maintains asset management system for all end user computing devices.
• Troubleshoots LAN and all related IT peripherals.
• Instructs end users on basic use of approved hardware/software.
• Escalates issues to hardware manufacturers.
• Supports multiple physical locations and may require use of personal vehicle.
• Other duties as assigned.

Requirements

• Associates degree/Technical Institute training in Computer Science, IT or related field.
• 2-5 years’ experience in a Help Desk role.
• Excellent troubleshooting skills across environment.
• Strong verbal and written communication skills.
• Strong analytical skills with attention to detail.
• Microsoft desktop operating systems including Windows 7/8/10.
• Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• PC/Printer setup in a network environment.
• LAN troubleshooting (TCP/IP, Wireless, DNS, DHCP).

Qualifications

• Required: Associates degree/Technical Institute training in Computer Science, IT or related field. 2-5 years’ experience in a Help Desk role. Excellent troubleshooting skills across environment. Strong verbal and written communication skills. Strong analytical skills with attention to detail. Microsoft desktop operating systems including Windows 7/8/10. Microsoft Office products (Outlook, Word, Excel, PowerPoint). PC/Printer setup in a network environment. LAN troubleshooting (TCP/IP, Wireless, DNS, DHCP).
• Preferred: Active Directory experience. Imaging experience. Microsoft Project and Visio. Apple iOS (MacBook, iPad, iPhone). Android OS. A+ and N+ certifications. Pharmacy or Healthcare knowledge. Previous telephone system support.

Skills

• Excellent troubleshooting skills across environment.
• Strong verbal and written communication skills.
• Strong analytical skills with attention to detail.
• Microsoft desktop operating systems including Windows 7/8/10.
• Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• PC/Printer setup in a network environment.
• LAN troubleshooting (TCP/IP, Wireless, DNS, DHCP).

Benefits

• Hybrid, remote and flexible on-site work schedules are available, based on the position.
• PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
• Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
• Of course we offer paid holidays too!

Pay

N/A

Schedule

N/A