Help Desk Analyst II

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have.

About the role

A Team Member who cares about the guest and team member experience and is committed to maintaining our hotel/resort property at the highest level of safety and comfort.

Responsibilities

• Support team members request and issue via chat, email, phone, or in person.
• Provide appropriate information for problem solving to assist team members.
• Follow up on all pending support calls to ensure solution and ticket closure.
• Remotely access systems to resolve team members issues.
• Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative.
• Attends all required departmental/helpdesk meetings/training.
• Reports any anomalies to the appropriate system management representative as they arise.
• Hardware and software installation, such as network printers or approved programs.
• Maintains PC and peripheral devices necessary to ensure the operation, availability and security of network and computer systems.
• Duties requires traveling amongst all Loews Hotel/Resorts and Support/Laundry Centers for Orlando/ Apopka properties.
• Provide basic to intermediate network information to resolve network issue.
• Other duties as assigned.
• Support for IPTV, VDI, Helpdesk support, Basic network troubleshooting (Traditional and GPON), Basic Server troubleshooting, Troubleshooting wireless coverage/interference.

Requirements

• Knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations.
• Understands networks – wired and wireless.
• Effective communicator and highly organized.
• Enjoys solving problems.
• Values providing a high level of service in both the front and back of the house.

Qualifications

• Veterans and military spouses encouraged to apply.

Skills

• Knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations.
• Excellent communication skills- (oral/written).
• Able to work flexible schedule, including weekends, holidays, and nightshift.
• High School Diploma or Equivalent.
• Bachelor's degree Information Technology or related field.
• Minimum 2-4 years of experience as a Helpdesk Technician (Hospitality a plus).
• Four or more years’ experience as a Helpdesk Technician (Hospitality a plus).
• Four or more Information Technology related certifications.

Benefits

One free meal per shift and free theme park access.

Pay

Not specified.

Schedule

Not specified.

Benefits

Not specified.