Help Desk Analyst

This is a contract position based onsite 5 days a week in Greensboro, NC.

About the Role

Our client is seeking a help desk analyst to provide IT support to end users across North America. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes and tools to achieve the end results. The Application Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.

Responsibilities

• Diagnose and resolve technical issues for products and services.
• Deliver prompt, professional support to customers through phone, email, and chat.
• Guide customers through step-by-step solutions to address their concerns.
• Escalate advanced or specialized issues to the appropriate support teams.
• Record all customer interactions, troubleshooting steps, and resolutions in the help desk system.
• Conduct follow-ups to confirm full resolution and customer satisfaction.

Qualifications

• Proven experience in a customer service or technical support role
• Excellent customer service skills
• Excellent written and oral communication skills
• Strong organizational skills
• Strong interpersonal skills
• Strong analytical ability to troubleshoot complex problems
• Solid Microsoft environment knowledge
• Solid understanding of TCP/IP and networking principles
• Desire to learn and be part of a team

Skills

• Help desk
• Help desk support
• Customer service
• Support

Pay

The pay range for this position is $17.00 - $18.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Greensboro, NC. Onsite 5 days a week.

Additional Information

Experience Level: Intermediate Level

This position is anticipated to close on Sep 18, 2026.