Help Desk Analyst
AmeriLife · Clearwater, FL · 1 mo ago
Information TechnologyFull-time
Duties/Responsibilities
- Setup and support of iPad iOS
- Setup and support of Microsoft Surface tablets
- End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
- Administration support of AgentXcelerator online agent platform – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting
- Administration of VUE platform for user account setup and activation
Qualifications
- Proficiency with web browsers/settings on multiple devices
- Knowledge Skills, And Abilities
- Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
- Excellent communication and customer relation skills
- Trouble shooting pc and iOS
- Experience with Apple iOS setup and deployment
- Knowledge of Mobile Device Management (MDM) software
- Knowledge of VUE platform
- A positive ‘can do’ attitude